Glossary
Key terms and definitions for each CCAO-F domain. Each entry includes a concise definition, exam context, and links to the relevant lesson for deeper study.
Domain 1: Prompting and Task Execution
Create effective prompts for business and technical tasks, decompose complex requests, and iterate on outputs across task types.
Domain 2: Output Evaluation and Validation
The exam's largest domain: evaluate Claude's output for accuracy, spot hallucinations and bias, and know when human review is required.
Domain 3: Product and Model Selection
Choose the right Claude product feature and model for the task, and manage context limitations and memory.
Domain 4: Workflow Integration and Solution Design
Bring Claude into real workflows: requirements analysis, research and planning, solution design, and communicating value to stakeholders.
Domain 5: Configuration and Knowledge Management
Configure Claude Projects with instructions, knowledge sources, and connectors, and keep those configurations current.
Domain 6: Governance, Risk, and Responsible Use
Use Claude appropriately: data sensitivity, privacy and regulatory considerations, organisational AI policy, and ethics.
Domain 7: Troubleshooting and Optimisation
Diagnose underperforming prompts and poor outputs, adjust approach based on feedback, and optimise workflows.
How to use this glossary
- Use these definitions as a quick-lookup reference when studying lessons or working through practice questions.
- Pay close attention to the exam context notes — they highlight how each term is likely to appear in exam questions.
- Follow the “See also” links to dive deeper into the relevant lesson content.